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Health and safety of our stakeholders

Flight Safety is paramount for Air France-KLM.

To confirm the highest level of flight safety, all of the Group’s activities are subject to numerous checks and certifications, in particular via the supervisory actions carried out by the Civil Aviation authorities in each country and via the International Air Transport Association (IATA), whose IOSA Operational Safety Audit is a benchmark within the industry. Air France’s IOSA certification was renewed in early 2021. IOSA audits were carried out between November and December 2022. The Air France and KLM IOSA certifications will be renewed in early 2023 following the on-site audit. 

Furthermore, the Flight Safety key performance indicators are scrutinized on an annual basis by the Group’s highest management body, the Air France-KLM Board of Directors.

Managing Flight Safety risks

Each company updates and reinforces its Safety Management System (SMS) which concretely defines the modalities in place to manage aviation risks.

They use the evaluation method for operational risks recommended by the European Aviation Safety Agency and deployed in all the operational entities at all levels of the business.

This method enables proactive management of the risks to maintain them below the level that is deemed acceptable to the responsible management and monitored by the Corporate Safety Department thanks to the:

Air France and KLM are developing similar approaches aimed at steadily improving the quality of their results, based on a continuous improvement, and independent supervision of the four safety areas (in the workplace, security, environmental and operational). KLM is notably supported by its Integrated Safety Management System (ISMS), which is a leader in the industry.

Developing a safety-first culture

Everyone working in the Air France-KLM Group should feel confident and free to report mistakes and incidents, even caused by themselves. By embracing a just culture we learn, develop and improve on a permanent basis. This commitment to a just culture means a culture which is “neither unfairly punitive nor lenient”. It is deployed using the Just & Fair analytical tool, aimed at helping managers to take fair and equitable decisions, thereby encouraging a spirit of confidence and thus transparency.

Reinforcing the safety-first culture across all the operations is a progressive approach aimed at constantly raising the ambition of the Air France-KLM Group’s airlines.

This commitment to a just culture means a culture which is “neither unfairly punitive nor lenient”

Training for the Group’s employees represents the key lever in consolidating this safety-first culture. This involves passing on vital skills and expertise concerning safety to pilots and cabin crews, as well as to the maintenance and ground operations teams.

Air France-KLM is further embedding safety in the attitude of every employee and the execution of every function by making safety awareness an integral part of every “onboarding” and “cross-boarding” program.


In a context of high threat across the entire network – including terrorist, social, political and criminal risks in numerous countries weakened by the Covid-19 crisis – as well as a persistent and permanent cyber threat, the Security Departments of Air France and KLM ensure the protection of staff, customers, aircraft and that of our heritage (facilities, infrastructure and IT systems).

In this context, we rely on three fundamental pillars, which are:

Food safety

The Air France-KLM Group is committed to guaranteeing high-quality food services that are safe for its customers and flight crews. The food safety management system is based on four processes:

Control over the risks linked to food safety are managed as follows:

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