EMPLOYEES AT THE CENTER OF INNOVATION AND TRANSFORMATION
#COLLABORATORS #INNOVATION #PEOPLE&CULTURE #RESPONSIBILITY #SUSTAINABILITY
Our people at the center of our innovation ecosystem
Our commitment to being a model company and pioneer inevitably involves innovation and the modernization of our Group. To this end, we encourage our employees to contribute to the Group’s strategy by putting forward ideas and suggestions, within the framework of the existing channels. This method generates a dual result: the acceleration of innovative projects and the professional fulfilment of our people.
Participating in innovation and transformation
All our employees have the opportunity to participate in innovative initiatives and improvements enabling the Group’s development. This takes place, for example, though the Yammer in-house social network at Air France and KLM which, since 2020, has seen all the ideas submitted examined and, whenever possible, implemented. Furthermore, the best individual ideas and contributions are recognized on an annual basis:
- Within Air France this happens through the Developing Innovation Program (DIP) dating back nigh on 25 years, allowing everyone to propose an idea which improves a process in their activity.
- For its part, KLM organizes the Fair & Recognition Awards which reward the best initiatives around a number of different themes including sustainable development, diversity & inclusion, innovation and the customer experience.
Spaces dedicated to innovation
The Group’s companies are well aware of the potential and benefits currently represented by digital and dedicate both physical and virtual spaces to enabling them to pursue digitalization so as to be simpler and more innovative.
Through its Data Factory, located in front of its head office, Air France is pursuing its dual mission: the digital acculturation of all employees and the incubation of innovative projects
- The ground floor is open to all and includes a creativity room, the “Protolab” prototype room, where innovations can be tested (voice assistance, robots, etc.), showroom and forum space dedicated to conferences and events.
- The first floor is reserved for incubation projects and hosts projects that are being rolled out. The permanent team regroups some fifteen people from the IT, digital, marketing or commercial professions – the goal being to deploy solutions rapidly, each project being studied in between three and four months.
The “Innovation Ecosystem” is an overall concept, launched by KLM, that empowers the decentralized innovation hubs and business units to innovate and stimulate bottom-up innovation ideas on all levels, manifested in particular in:
- The connection between the innovation hubs and ambassadors, the latter notably leading the dialogue around the innovation in their business units;
- Internal roadshows to raise awareness around the innovation ecosystem;
- Masterclasses, which are open to all KLM-employees and are used for sharing best practices and leveraging internal and external inspiration.
- Launch of the Sharepoint innovation ecosystem.
Raising awareness of sustainability
The Group has a number of different channels for communication on sustainability matters:
- On the Air France-KLM Yammer social network, the Air France Takes Care and KLM CSR communities have been created to facilitate communication and interaction between employees;
- Internal forums, events, workshops (e.g. Climate Fresk) and meetings on various sustainability themes are regularly organized at Air France and KLM, in particular during Sustainable Development Week.”;
- A weekly information letter is sent on environmental transition via an internal newsletter “L’Actu en Bref”.
An internal web site gathers all the information related to sustainability:
- Air France-KLM offers training programs to its employees;
- Air France’s website has a dedicated section on “My Learning”, the internal training catalogue;
- KLM my Learning online training platform has an entire section dedicated to Sustainability, containing a substantial amount of content, videos and articles, and offers 14 different internal and external modules of different lengths, amounting to approximately 24 hours of learning materials;
- MOOC dedicated to Air France’s environmental strategy accessible to all employees.
Notwithstanding, Air France and KLM have specific actions, for instance:
- Air France “Climate Day”: Yearly event aimed at informing employees about our strategy and our challenges, with internal and/or external speakers – Webinar associated with workshops (Climate Fresks, “Let’s invent our low-carbon lifes”);
- The KLM CEO Mailbox, where employees can suggest innovative ideas.
Air France-KLM also have external communication through its websites:
- Air France Act – our dedicated web site on Air France’s decarbonation strategy. A transparent and pedagogical web site that presents our targets, our challenges and our levers.
- Air France.fr – “Environment page” our customers are informed of Air France’s actions to offer them a more sustainable travel, and of the actions they can also take.
- KLM’s FlyResponsibly website offers public disclosure of our actions to reduce KLM’s climate impact. The external website is currently being integrated in KLM’s main website (expected Q2/Q3 2023).
External communication specially for KLM :
- KLM has published its first Climate Action Report in 2022. The report outlines KLM’s climate strategy and environmental management policy and offers transparent insight in our CO2 emissions and climate impact for internal and external stakeholders.
- KLM’s YouTube channel contains a dedicated Sustainability playlist with 13 video’s on our environmental impact and management policy. These videos will be updated throughout 2023 to reflect KLM’s new purpose, vision and strategic pillars, which put sustainability at the core of KLM’s strategy.